debug("Entering getMyTickets() method ...");
global $current_user, $current_language, $adb;
$current_module_strings = return_module_language($current_language, 'HelpDesk');
$search_query = "SELECT vtiger_troubletickets.*, vtiger_crmentity.*
FROM vtiger_troubletickets
INNER JOIN vtiger_crmentity on vtiger_crmentity.crmid = vtiger_troubletickets.ticketid
INNER JOIN vtiger_users on vtiger_users.id = vtiger_crmentity.smownerid
where vtiger_crmentity.smownerid = ? and vtiger_crmentity.deleted = 0 and ".
"vtiger_troubletickets.ticketid > 0 and vtiger_troubletickets.status <> 'Closed' ".
"AND vtiger_crmentity.setype='HelpDesk' ORDER BY createdtime DESC";
$search_query .= " LIMIT 0," . $adb->sql_escape_string($maxval);
if($calCnt == 'calculateCnt') {
$list_result_rows = $adb->pquery(mkCountQuery($search_query), array($current_user->id));
return $adb->query_result($list_result_rows, 0, 'count');
}
$tktresult = $adb->pquery($search_query, array($current_user->id));
if($adb->num_rows($tktresult))
{
$title=array();
$title[]='myTickets.gif';
$title[]=$current_module_strings['LBL_MY_TICKETS'];
$title[]='home_mytkt';
$header=array();
$header[]=$current_module_strings['LBL_SUBJECT'];
$header[]=$current_module_strings['Related To'];
$noofrows = $adb->num_rows($tktresult);
for ($i=0; $i<$adb->num_rows($tktresult); $i++)
{
$value=array();
$ticketid = $adb->query_result($tktresult,$i,"ticketid");
$viewstatus = $adb->query_result($tktresult,$i,"viewstatus");
if($viewstatus == 'Unread')
$value[]= ''.$adb->query_result($tktresult,$i,"title").'';
elseif($viewstatus == 'Marked')
$value[]= ''.$adb->query_result($tktresult,$i,"title").'';
else
$value[]= ''.substr($adb->query_result($tktresult,$i,"title"),0,20).'';
$parent_id = $adb->query_result($tktresult,$i,"parent_id");
$parent_name = '';
if($parent_id != '' && $parent_id != NULL)
{
$parent_name = getParentLink($parent_id);
}
$value[]=$parent_name;
$entries[$ticketid]=$value;
}
$advft_criteria_groups = array('1' => array('groupcondition' => null));
$advft_criteria = array(
array (
'groupid' => 1,
'columnname' => 'vtiger_troubletickets:status:ticketstatus:HelpDesk_Status:V',
'comparator' => 'n',
'value' => 'Closed',
'columncondition' => 'and'
),
array (
'groupid' => 1,
'columnname' => 'vtiger_crmentity:smownerid:assigned_user_id:HelpDesk_Assigned_To:V',
'comparator' => 'e',
'value' => getFullNameFromArray('Users', $current_user->column_fields),
'columncondition' => null
)
);
$search_qry = '&advft_criteria='.Zend_Json::encode($advft_criteria).'&advft_criteria_groups='.Zend_Json::encode($advft_criteria_groups).'&searchtype=advance&query=true';
$values=Array('ModuleName'=>'HelpDesk','Title'=>$title,'Header'=>$header,'Entries'=>$entries,'search_qry'=>$search_qry);
if ( ($noofrows == 0 ) || ($noofrows>0) )
{
$log->debug("Exiting getMyTickets method ...");
return $values;
}
}
$log->debug("Exiting getMyTickets method ...");
}
/** Function to get the parent (Account or Contact) link
* @param int $parent_id -- parent id of the ticket (accountid or contactid)
* return string $parent_name -- return the parent name as a link
**/
function getParentLink($parent_id)
{
global $log;
$log->debug("Entering getParentLink(".$parent_id.") method ...");
global $adb;
// Static caching
static $__cache_listtickets_parentlink = Array();
if(isset($__cache_listtickets_parentlink[$parent_id])) {
return $__cache_listtickets_parentlink[$parent_id];
}
$sql = "select setype from vtiger_crmentity where crmid=?";
$parent_module = $adb->query_result($adb->pquery($sql, array($parent_id)),0,'setype');
if($parent_module == 'Contacts')
{
$sql = "select firstname,lastname from vtiger_contactdetails where contactid=?";
$res = $adb->pquery($sql, array($parent_id));
$parentname = $adb->query_result($res,0,'firstname');
$parentname .= ' '.$adb->query_result($res,0,'lastname');
$parent_name = ''.$parentname.'';
}
if($parent_module == 'Accounts')
{
$sql = "select accountname from vtiger_account where accountid=?";
$parentname = $adb->query_result($adb->pquery($sql, array($parent_id)),0,'accountname');
$parent_name = ''.$parentname.'';
}
// Add to cache
$__cache_listtickets_parentlink[$parent_id] = $parent_name;
$log->debug("Exiting getParentLink method ...");
return $parent_name;
}
?>