From 8d9da2c0be23e3001f9eabd759eff4c8e50f0b61 Mon Sep 17 00:00:00 2001
From: YuCheng Hu <yhu@isharkfly.com>
Date: Tue, 13 Jul 2010 02:53:15 +0000
Subject: [PATCH] =?UTF-8?q?=E4=BF=AE=E6=94=B9=20vTiger=20=E6=89=8B?=
 =?UTF-8?q?=E5=86=8C=E6=8E=92=E5=88=97=E3=80=82?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

+YUCHENG HU+

git-svn-id: https://svn.code.sf.net/p/hawebs/svn@498 a2543c7e-f6e9-4f8a-8bff-1ffc34733512
---
 hadocs/vtiger/trunk/out/user_manual/docs/dita.list |  2 +-
 .../user_manual/docs/tasks/chapter1/chapter1.html  | 14 ++++++--------
 .../src/user_manual/tasks/chapter1/chapter1.dita   | 13 ++++++-------
 3 files changed, 13 insertions(+), 16 deletions(-)

diff --git a/hadocs/vtiger/trunk/out/user_manual/docs/dita.list b/hadocs/vtiger/trunk/out/user_manual/docs/dita.list
index b638859c..3f48705c 100644
--- a/hadocs/vtiger/trunk/out/user_manual/docs/dita.list
+++ b/hadocs/vtiger/trunk/out/user_manual/docs/dita.list
@@ -1,4 +1,4 @@
-#Mon Jul 12 22:12:48 EDT 2010
+#Mon Jul 12 22:52:53 EDT 2010
 copytosourcelist=
 hreftargetslist=tasks/info/hacopyright.dita,tasks/info/apachelicense.dita,tasks/chapter1/chapter1.dita,tasks/chapter1/chapter1_1.dita
 fullditatopicfile=fullditatopic.list
diff --git a/hadocs/vtiger/trunk/out/user_manual/docs/tasks/chapter1/chapter1.html b/hadocs/vtiger/trunk/out/user_manual/docs/tasks/chapter1/chapter1.html
index e3d07c86..9086e256 100644
--- a/hadocs/vtiger/trunk/out/user_manual/docs/tasks/chapter1/chapter1.html
+++ b/hadocs/vtiger/trunk/out/user_manual/docs/tasks/chapter1/chapter1.html
@@ -28,19 +28,17 @@
 
   
   <div>
-    <p>This chapter explains what CRM is, and introduces the main concepts and terminology. This chapter is intended for users and business managers unfamiliar with CRM and CRM concepts.</p>
+    <p>这部分主要解释什么是 CRM，以及 CRM 系统的概念和技术特性。这部分的内容主要侧重点在用户和公司管理者，而不着重介绍 CRM，以及 CRM 系统的概念。</p>
 
-    <p>Customer Relationship Management (CRM) refers to the strategy, processes, and systems, used to manage a company's interaction with customers, users, and sales prospects. CRM is an integral part of every business, and CRM systems enable businesses to streamline and better manage their customer interactions. CRM systems help increase sales, enhance marketing, and improve customer service and support.</p>
+    <p>客户关系管理系统  (Customer Relationship Management - CRM) 主要指的是用于管理公司内部与用户，客户和销售代表相关的策略、处理和各种商业逻辑。CRM 现在已经被整合到商业活动中的各个部分， CRM 系统被应用在公司的商业活动中来简化和提高客户关系的效率。CRM 系统能帮助增加销售，提高市场占有率，同时还能提供更好的客户服务和售后支持。</p>
 
-    <p>CRM software products, such as vtiger CRM, enable you to deploy CRM systems for your business. These products support useful CRM functions that help a business automate and manage a wide range of business activities, particularly those that deal with customers and sales prospects. With a CRM product, businesses can quickly setup a CRM system for their customer related activities, and use this system to manage and drive productivity in sales, marketing, andcustomer service and support functions.</p>
+    <p>CRM 软件被定义为一种产品，想 vTiger CRM 能够整合到你的日常商业活动中。这些 CRM 系统能够提供各种有效的功能来提高商业活动的自动化，同时也能更加广泛的管理商业活动，尤其是在处理客户和销售预期。通过 CRM 产品，公司能够从相关的商业活动中快速的建立客户关系，并用 CRM 系统来驱动产品销售，市场，客户服务和售后支持功能。</p>
 
-    <p>CRM systems cover many different functional areas, including many aspects of sales, marketing, and customer support and service. However, a business may use a given CRM system for only part of their business activities. Not all businesses use all CRM system capabilities, and certainly many small businesses do not use a CRM system at all. Moreover, businesses that use CRM systems often use them in many different ways. For example, a business may use CRM only for sales management while not using any CRM systems for customer service or marketing, while another may use a CRM system only for customer support. CRM systems therefore need to support a wide range of usage scenarios as required by diverse businesses. vtiger CRM allows you to use the system just for specific business activities, or any combination of the business functions supported by the software.</p>
+    <p>CRM 系统可以有很多不同的功能，包括销售预期，市场，客户服务和售后支持。然而，公司可能为他们的商业活动而仅仅使用 CRM 系统的部分功能。并不是所有的公司都需要使用 CRM 系统的，一些小公司根本就没有必要使用 CRM 系统。就算是使用 CRM 系统的公司，也有很大的不同，各个公司都在以不同的方式来使用 CRM 系统。例如，一个公司可能就只适用 CRM 系统来进行销售管理，而不是用 CRM 系统的客户服务或者市场功能。但是，CRM 系统却被设计为能够广泛支持各种商业活动，而用户可以只使用其中的部分功能来支持其商业活动。vTiger CRM 系统可以让你能够有针对性的使用部分功能，或者使用 CRM 系统所具有的全部功能。</p>
 
-    <p>In order to get the most out of the CRM implementation, business processes for the selected business functions must use and align with the CRM systems employed. This often requires changes in employee activities, e.g. entering sales data into the CRM system instead of paper records or spreadsheets. Without such changes to ensure their proper use, CRM systems will have limited value. This use is typically focused in functional areas, i.e. the entire business does not need to use the system, but only staff in the chosen functional areas such as sales, and the business managers that need to monitor that activity.、</p>
+    <p>为你的商业活动不是一套 CRM 系统，你首先需要了解 CRM 系统能够为你提供的功能和特性。这样你可以决定哪些功能是你需要的，哪些功能是你不需要的。你可以尝试从简单的部署开始，通过这些简单的不是来测试在你的商业活动中那些是可以用 CRM 系统进行管理的，然后不断的尝试将新的功能部署到你的商业活动中。 同时，你的 CRM 系统用户也需要指导如何来使用一套 CRM 系统，通过一段时间的磨合，才能让你的 CRM 系统发挥更大的效益。一旦一个 CRM 系统具有的功能被你成功实施后，你可以开始逐步考虑将 CRM 系统具有的更多高级功能分布步实施到你的的商业逻辑中，</p>
 
-    <p>To deploy a CRM system for your business, you will first want to understand the functions and features provided by the CRM software, so you can determine which of these capabilities will be useful and can be deployed for your business. You may choose to start with a simple subset of what is possible, to enable you to try out the system and gradually increase the use of the system for more of your business activities. You will also decide whether to start with a subset of users as a pilot or trial use of the CRM system. Once you have determined the functions to use in your initial implementation, you will install and setup your CRM system to support those business functions and setup user accounts for your CRM users with the requisite roles and permissions for each user. Your CRM users will need guidance on how they will use the system in the course of their business activities, to ensure that the system is used as planned. After a successful initial implementation, you may choose to use new functions in the CRM system to cover additional business activities.</p>
-
-    <p>Let's first look at the important CRM functions provided by CRM software. </p>
+    <p>简单来说，CRM 系统的实施是分步骤实施的，由于 CRM 系统很庞大，不可能一下子就马上实现所有的功能，你可以找到你的最佳切入点来分步实施你的 CRM 系统。</p>
 
     <p><a href="http://forums.hawebs.net/computer/forumdisplay.php?fid=50" target="_blank">OSS - vTiger 社区 / 论坛</a></p>
 
diff --git a/hadocs/vtiger/trunk/src/user_manual/tasks/chapter1/chapter1.dita b/hadocs/vtiger/trunk/src/user_manual/tasks/chapter1/chapter1.dita
index 6f744cf5..7efc01cf 100644
--- a/hadocs/vtiger/trunk/src/user_manual/tasks/chapter1/chapter1.dita
+++ b/hadocs/vtiger/trunk/src/user_manual/tasks/chapter1/chapter1.dita
@@ -46,13 +46,12 @@
     </metadata>
   </prolog>
   <conbody>
-    <p>This chapter explains what CRM is, and introduces the main concepts and terminology. This chapter is intended for users and business managers unfamiliar with CRM and CRM concepts.</p>
-    <p>Customer Relationship Management (CRM) refers to the strategy, processes, and systems, used to manage a company&apos;s interaction with customers, users, and sales prospects. CRM is an integral part of every business, and CRM systems enable businesses to streamline and better manage their customer interactions. CRM systems help increase sales, enhance marketing, and improve customer service and support.</p>
-    <p>CRM software products, such as vtiger CRM, enable you to deploy CRM systems for your business. These products support useful CRM functions that help a business automate and manage a wide range of business activities, particularly those that deal with customers and sales prospects. With a CRM product, businesses can quickly setup a CRM system for their customer related activities, and use this system to manage and drive productivity in sales, marketing, andcustomer service and support functions.</p>
-    <p>CRM systems cover many different functional areas, including many aspects of sales, marketing, and customer support and service. However, a business may use a given CRM system for only part of their business activities. Not all businesses use all CRM system capabilities, and certainly many small businesses do not use a CRM system at all. Moreover, businesses that use CRM systems often use them in many different ways. For example, a business may use CRM only for sales management while not using any CRM systems for customer service or marketing, while another may use a CRM system only for customer support. CRM systems therefore need to support a wide range of usage scenarios as required by diverse businesses. vtiger CRM allows you to use the system just for specific business activities, or any combination of the business functions supported by the software.</p>
-    <p>In order to get the most out of the CRM implementation, business processes for the selected business functions must use and align with the CRM systems employed. This often requires changes in employee activities, e.g. entering sales data into the CRM system instead of paper records or spreadsheets. Without such changes to ensure their proper use, CRM systems will have limited value. This use is typically focused in functional areas, i.e. the entire business does not need to use the system, but only staff in the chosen functional areas such as sales, and the business managers that need to monitor that activity.、</p>
-    <p>To deploy a CRM system for your business, you will first want to understand the functions and features provided by the CRM software, so you can determine which of these capabilities will be useful and can be deployed for your business. You may choose to start with a simple subset of what is possible, to enable you to try out the system and gradually increase the use of the system for more of your business activities. You will also decide whether to start with a subset of users as a pilot or trial use of the CRM system. Once you have determined the functions to use in your initial implementation, you will install and setup your CRM system to support those business functions and setup user accounts for your CRM users with the requisite roles and permissions for each user. Your CRM users will need guidance on how they will use the system in the course of their business activities, to ensure that the system is used as planned. After a successful initial implementation, you may choose to use new functions in the CRM system to cover additional business activities.</p>
-    <p>Let&apos;s first look at the important CRM functions provided by CRM software. </p>
+    <p>这部分主要解释什么是 CRM，以及 CRM 系统的概念和技术特性。这部分的内容主要侧重点在用户和公司管理者，而不着重介绍 CRM，以及 CRM 系统的概念。</p>
+    <p>客户关系管理系统  (Customer Relationship Management - CRM) 主要指的是用于管理公司内部与用户，客户和销售代表相关的策略、处理和各种商业逻辑。CRM 现在已经被整合到商业活动中的各个部分， CRM 系统被应用在公司的商业活动中来简化和提高客户关系的效率。CRM 系统能帮助增加销售，提高市场占有率，同时还能提供更好的客户服务和售后支持。</p>
+    <p>CRM 软件被定义为一种产品，想 vTiger CRM 能够整合到你的日常商业活动中。这些 CRM 系统能够提供各种有效的功能来提高商业活动的自动化，同时也能更加广泛的管理商业活动，尤其是在处理客户和销售预期。通过 CRM 产品，公司能够从相关的商业活动中快速的建立客户关系，并用 CRM 系统来驱动产品销售，市场，客户服务和售后支持功能。</p>
+    <p>CRM 系统可以有很多不同的功能，包括销售预期，市场，客户服务和售后支持。然而，公司可能为他们的商业活动而仅仅使用 CRM 系统的部分功能。并不是所有的公司都需要使用 CRM 系统的，一些小公司根本就没有必要使用 CRM 系统。就算是使用 CRM 系统的公司，也有很大的不同，各个公司都在以不同的方式来使用 CRM 系统。例如，一个公司可能就只适用 CRM 系统来进行销售管理，而不是用 CRM 系统的客户服务或者市场功能。但是，CRM 系统却被设计为能够广泛支持各种商业活动，而用户可以只使用其中的部分功能来支持其商业活动。vTiger CRM 系统可以让你能够有针对性的使用部分功能，或者使用 CRM 系统所具有的全部功能。</p>
+    <p>为你的商业活动不是一套 CRM 系统，你首先需要了解 CRM 系统能够为你提供的功能和特性。这样你可以决定哪些功能是你需要的，哪些功能是你不需要的。你可以尝试从简单的部署开始，通过这些简单的不是来测试在你的商业活动中那些是可以用 CRM 系统进行管理的，然后不断的尝试将新的功能部署到你的商业活动中。 同时，你的 CRM 系统用户也需要指导如何来使用一套 CRM 系统，通过一段时间的磨合，才能让你的 CRM 系统发挥更大的效益。一旦一个 CRM 系统具有的功能被你成功实施后，你可以开始逐步考虑将 CRM 系统具有的更多高级功能分布步实施到你的的商业逻辑中，</p>
+    <p>简单来说，CRM 系统的实施是分步骤实施的，由于 CRM 系统很庞大，不可能一下子就马上实现所有的功能，你可以找到你的最佳切入点来分步实施你的 CRM 系统。</p>
     <p><xref format="html" scope="external" href="http://forums.hawebs.net/computer/forumdisplay.php?fid=50">OSS - vTiger 社区 / 论坛</xref></p>
   </conbody>
 </concept>