column_fields["assigned_user_id"]; $this->db->println("assign_user ".$ass_user." cur_user=".$current_user->id); if( $ass_user != $current_user->id) { $this->db->println("searching and assigning ".$ass_user); $result = $this->db->pquery("select id from vtiger_users where id = ? union select groupid as id from vtiger_groups where groupid = ?",array($ass_user, $ass_user)); if($this->db->num_rows($result)!=1) { $this->db->println("not exact records setting current userid"); $this->column_fields["assigned_user_id"] = $current_user->id; } else { $row = $this->db->fetchByAssoc($result, -1, false); if (isset($row['id']) && $row['id'] != -1) { $this->db->println("setting id as ".$row['id']); $this->column_fields["assigned_user_id"] = $row['id']; } else { $this->db->println("setting current userid"); $this->column_fields["assigned_user_id"] = $current_user->id; } } } } function add_product() { global $adb,$imported_ids,$current_user; $pro_name = $this->column_fields['product_id']; if((! isset($pro_name) || $pro_name == '') ) return; //check if it already exists $focus = new Products(); $query = ''; //Modified to remove the spaces at first and last in vtiger_product name $pro_name = trim($pro_name); //Modified the query to get the available product only ie., which is not deleted $query = "select vtiger_products.* ,vtiger_crmentity.deleted from vtiger_products,vtiger_crmentity WHERE productname=? and vtiger_crmentity.crmid = vtiger_products.productid and vtiger_crmentity.deleted=0"; $result = $adb->pquery($query, array($pro_name)); $row = $this->db->fetchByAssoc($result, -1, false); $adb->println($row); // we found a row with that id if (isset($row['productid']) && $row['productid'] != -1) $focus->id = $row['productid']; $this->column_fields["product_id"] = $focus->id; } function empty_relatedto() { global $adb; $parent_name = $this->column_fields["parent_id"]; if($parent_name == '' || $parent_name == NULL) $parent_id = 0; else { //get the account $relatedTo = explode(':',$parent_name); $parent_module = $relatedTo[0]; $parent_module = trim($parent_module," "); $parent_name = $relatedTo[3]; $parent_name = trim($parent_name," "); $num_rows = 0; if($parent_module == 'Contacts') { $query ="select crmid from vtiger_contactdetails, vtiger_crmentity WHERE concat(lastname,' ',firstname)=? and vtiger_crmentity.crmid =vtiger_contactdetails.contactid and vtiger_crmentity.deleted=0"; $result = $adb->pquery($query, array($parent_name)); $num_rows=$adb->num_rows($result); } else if($parent_module == 'Accounts') { $query = "select crmid from vtiger_account, vtiger_crmentity WHERE accountname=? and vtiger_crmentity.crmid =vtiger_account.accountid and vtiger_crmentity.deleted=0"; $result = $adb->pquery($query, array($parent_name)); $num_rows = $adb->num_rows($result); } else $num_rows=0; if($num_rows == 0) $parent_id = 0; else $parent_id = $adb->query_result($result,0,"crmid"); } $this->column_fields['parent_id'] = $parent_id; } /** Constructor which will set the importable_fields as $this->importable_fields[$key]=1 in this object where key is the fieldname in the field table */ function ImportTicket() { parent::HelpDesk(); $this->log = LoggerManager::getLogger('import_ticket'); $this->db = PearDatabase::getInstance(); $this->db->println("IMP ImportTicket"); $this->initImportableFields("HelpDesk"); $this->db->println($this->importable_fields); } // Module Sequence Numbering function modseq_number() { $this->column_fields['ticket_no'] = ''; } // END } ?>