retrieve_entity_info($crmid,"HelpDesk");
//Added to avoid the comment save, when we edit other fields through ajax edit
if($fieldname != 'comments')
$modObj->column_fields['comments'] = '';
$modObj->column_fields[$fieldname] = $fieldvalue;
$modObj->id = $crmid;
$modObj->mode = "edit";
//Added to construct the update log for Ticket history
$assigned_group_name = getGroupName($_REQUEST['assigned_group_id']);
$assigntype = $_REQUEST['assigntype'];
$fldvalue = $modObj->constructUpdateLog($modObj, $modObj->mode, $assigned_group_name, $assigntype);
$fldvalue = from_html($fldvalue,($modObj->mode == 'edit')?true:false);
$modObj->save("HelpDesk");
global $mod_strings;
if($fieldname == "solution" || $fieldname == "comments" || $fieldname =="assigned_user_id" ||($fieldname == "ticketstatus" && $fieldvalue == $mod_strings['Closed'])){
require_once('modules/Emails/mail.php');
$user_emailid = getUserEmailId('id',$modObj->column_fields['assigned_user_id']);
$subject = $modObj->column_fields['ticket_no'] . ' [ '.$mod_strings['LBL_TICKET_ID'].' : '.$modObj->id.' ] Re : '.$modObj->column_fields['ticket_title'];
$parent_id = $modObj->column_fields['parent_id'];
if(!empty($parent_id) && $parent_id!=0){
$parent_module = getSalesEntityType($parent_id);
if($parent_module == 'Contacts'){
$result = $adb->pquery("select * from vtiger_contactdetails where contactid=?", array($parent_id));
$emailoptout = $adb->query_result($result,0,'emailoptout');
$contactname = $adb->query_result($result,0,'firstname').' '.$adb->query_result($result,0,'lastname');
$parentname = $contactname;
$contact_mailid = $adb->query_result($result,0,'email');
}
if($parent_module == 'Accounts'){
$result = $adb->pquery("select * from vtiger_account where accountid=?", array($parent_id));
$emailoptout = $adb->query_result($result,0,'emailoptout');
$parentname = $adb->query_result($result,0,'accountname');
}
if($contact_mailid != ''){
$sql = "select * from vtiger_portalinfo where user_name=?";
$isactive = $adb->query_result($adb->pquery($sql, array($contact_mailid)),0,'isactive');
}
if($isactive == 1){
$url = "Ticket Details";
$email_body = $subject.'
'.getPortalInfo_Ticket($modObj->id,$sub,$contactname,$url,"edit");
}else{
$data['sub']=$modObj->column_fields['ticket_title'];
$data['parent_name']=$parentname;
$data['status']=$modObj->column_fields['ticketstatus'];
$data['category']=$modObj->column_fields['ticketcategories'];
$data['severity'] = $modObj->column_fields['ticketseverities'];
$data['priority']=$modObj->column_fields['ticketpriorities'];
$data['description']=$modObj->column_fields['description'];
$data['solution'] = $modObj->column_fields['solution'];
$data['mode']= 'edit';
$email_body = getTicketDetails($modObj->id,$data);
}
}
if($user_emailid != ''){
$mail_status = send_mail('HelpDesk',$user_emailid,$HELPDESK_SUPPORT_NAME,$HELPDESK_SUPPORT_EMAIL_ID,$subject,$email_body);
}
if($emailoptout == 0){
//send mail to parent
if(!empty($parent_id)){
$parent_email = getParentMailId($parent_module,$parent_id);
$mail_status = send_mail('HelpDesk',$parent_email,$HELPDESK_SUPPORT_NAME,$HELPDESK_SUPPORT_EMAIL_ID,$subject,$email_body);
}
}
}
//update the log information for ticket history
$adb->pquery("update vtiger_troubletickets set update_log=? where ticketid=?", array($fldvalue, $modObj->id));
if($modObj->id != ""){
if($fieldname == "comments"){
$comments = $modObj->getCommentInformation($modObj->id);
echo ":#:SUCCESS".$comments;
}else{
echo ":#:SUCCESS";
}
}else{
echo ":#:FAILURE";
}
}else{
echo ":#:FAILURE";
}
}
?>